About this Policy
Oz Experience trades as a business name of Greyhound Australia Pty Ltd (ABN 59 104 326 383) (Greyhound) ('we', 'us', 'our'). We understand the importance of, and are committed to, protecting your personal information. We comply with the Privacy Act 1988 (Privacy Act). We are bound by the Australian Privacy Principles (APPs) which regulate how we may collect, use, disclose and store personal information, and how our customers and suppliers ('you') may access and correct personal information we hold about you.
Who to contact
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
Greyhound Privacy Officer: Tel +61 7 3868 0906
You may also lodge a complaint with the Office of the Australian Information Commissioner at:
Office of the Australian Information Commissioner
1300 363 992
GPO Box 5218 Sydney NSW 2001
02 9284 9666
We will manage personal information contained in employee records relying on the employee exemption in the Act, where this exemption is applicable.
What is “Personal Information”?
Personal Information means any information or an opinion about you that identifies you, or from which your identity can reasonably be determined, whether the information is true or not and whether the information is recorded in a material form or not.
Information we collect about you
We collect information about you that we reasonably need for our business functions and activities. Our business functions and activities include:
Generally we collect the following personal information about you:
We may combine your contact details above with other information about you, for example:
We record this information (personal information) in our database whilst we deal with you. We will remove this information from our database when we have no further need to keep a record of it, except if we are required to keep it by law (for example, for tax or for superannuation purposes).
How do we collect personal information?
We collect personal information directly from you. We may record your contact details when you call us, when you register and login to our website, when you purchase a product or service, when you participate in a transaction, when you provide your contact details via web, mobile or email or when you ask us for information or request something from us.
Sometimes we collect personal information about you from another person or business, or from a publicly available source. For example:
Your employer may give us your details in relation to booking a travel product or service;
If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under privacy law if we had requested it, we will destroy or de- identify the information, if it is lawful and reasonable to do so.
Do I have to provide you with my personal information?
You can deal with us anonymously (without giving us your name and contact details) or by using a pseudonym (a name that does not include your real name, for example an email address or a user name that you use in an online forum (nickname)).
If you choose to deal with us anonymously or using a nickname, we can give you general information about our products and services, and you may be able to purchase products and services from us for cash or participate in any online forum we provide, but there are some things we cannot do, for example:
If you do not give us your personal information we cannot give you information about travel you (or your employer) may have booked or deal with a complaint you may have, provide you with a service or deliver a product or service to you at an address. You cannot attend one of our networking events, or enter into one of our promotions anonymously or using a nickname
You can deal with us using a nickname together with your real name and contact details. If you choose to deal with us in this way, we may collect your personal information together with your nickname. When you identify yourself to us using your nickname only, we can deal with you only as described above. We may ask you to provide proof of your identity if you use a nickname.
Why we collect personal information about you (purpose of collection)
We collect and record personal information about you so that we can carry out our functions and activities described above. The primary purposes for which we collect your personal information include:
We also collect your personal information for certain secondary purposes that are related to the primary purposes outlined above. Secondary purposes may include so that we can run our business efficiently, for example, so that our advisors can provide us with customer research, or so that we can use technology to automate our business and to understand how our business is performing, to allow us to operate efficiently and to lower costs by outsourcing services (such as collecting or paying money). Other secondary purposes may include so that we can sell or transfer our business or merge with another business.
Who do we disclose your personal information to?
We do not use or disclose your personal information for a purpose other than:
Depending on the circumstances, we may disclose your personal information to other people including one or more of the following:
We take reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations with respect to the protection of your personal information.
Greyhound does not currently disclose personal information overseas. We may however disclose your personal information to an overseas service provider, for example a travel provider, a travel product or service provider, a cloud data centre or a customer information call centre.
Our overseas travel service providers may be located in any country that you travel to. We may also store your personal information on servers or data centres located in an overseas data centre located in:
Before disclosing your personal information outside Australia, we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles (other than Australian Privacy Principle 1) in relation to the information. Where we are unable to take such steps, we will not send your personal information outside Australia without your consent unless:
Access to your personal information
You may request access to the personal information that we hold about you by using the contact details provided above.
We will deal with your request for such access within a reasonable time. If we refuse access, we will provide you with a written notice which sets out the reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access.
We may recover reasonable costs in relation to a request for access to personal information.
Accuracy and correction
We take reasonable steps to make sure that the personal information we collect is accurate, up-to-date and complete. We take reasonable steps to make sure that the personal information we use or disclose is accurate, up-to-date, complete and relevant. Where we believe that the personal information we hold is inaccurate, out-of-date, incomplete, and irrelevant or misleading, we will take reasonable steps to correct that information.
You may request that we correct your personal information that we hold by contacting us by using the contact details provided above. We will take reasonable steps to correct the information to ensure that it is accurate, up-to-date, complete, relevant and not misleading.
We will deal with your request to correct your personal information within a reasonable time. If we do not agree with the corrections you have requested, we are not obliged to alter you personal information accordingly. However, where we refuse to correct any personal information as requested by you, we will give you a written notice which sets out the reasons for our refusal.
We hold your personal information in paper-based and electronic files. We will take reasonable steps to ensure that your personal information which is kept in our files is protected from:
This means that, in respect of our paper-based files, we maintain various security systems on our premises, and in respect of electronic files, we (or our service providers) maintain secure electronic network systems. When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.
You must ensure that you keep any passwords, login IDs and other account details relating to our website confidential. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
To ensure your own security, you should always run anti- virus software on your computer.
This section explains how we handle personal information collected from our websites (including social media site and mobile site if relevant). If you have any questions or concerns about transmitting your personal information via the internet, you may contact us using the contact details provided above, as there are other ways for you to provide us with your personal information.
Visiting our website
If you access an unsecured part of our websites, that is, a public page that does not require you to log on, we (or our service providers) will collect information about your visit, such as but not restricted to:
You may change the settings on your browser to reject cookies; however doing so will prevent you from access to the secured pages of our website.
When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so. Your email address will only be used or disclosed for the purpose for which is was provided. It will not be added to any mailing lists or used for any other purpose without your consent.
We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. Any data containing personal information which we transmit via the internet is encrypted. However, we cannot guarantee that any information transmitted via the internet by us, or you, is entirely secure. You use our website at your own risk.
Links on our website
We may use your personal information, including your contact details, to provide you with information about products and services, including those of third parties, which we consider may be of interest to you. We may do this, even if you are on the Do Not Call Register.
We may also provide your details to other organisations for the purposes of our marketing or other business activities referred to above.
You may opt out at any time if you no longer wish to receive marketing information. In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can make this request by using the contact details provided above, or by "unsubscribing" from email or other marketing messages.